Elasticsearch, Logstash, and Kibana enjoy the good thing about having lively and useful communities. You may have our assurance of substantial-top quality support and single supply of real truth as an Elasticsearch Company purchaser, even so the Elastic Neighborhood can also be a helpful source for you when you require it.

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If you're using a distribution record as your registered email, You may also sign-up a 2nd e-mail handle with us. Just open up a situation to let us know the name and e-mail tackle you want to get additional.

From the Elasticsearch Company Console: Visit the Support website page or select the support icon, that appears like a life preserver, on any web page within the console. Get hold of us by e mail: [email protected]

Include things like the deployment ID you want help with, particularly when you've quite a few deployments. You will find the deployment ID to the overview web page for your cluster in the Elastic Cloud Console.

When you are on an Elasticsearch Assistance Normal subscription and you have an interest in transferring to Gold or Platinum support, you should Get hold of us. We also propose you study our greatest procedures information for getting the most out of your respective support working experience:

We can offer support no matter whether your setting is on-prem or inside the cloud. Get in touch with our group to debate your unique infrastructure and specifications, including SLAs and safety demands.

Talk about your precise specifications If you enter a support contract with Instaclustr, you can be leveraging much more than 300 million node hrs of administration and support encounter with open up resource technologies, including the Open up Distro of Elasticsearch.

For consumers without the need of an Lively subscription, visit the Elastic Neighborhood community forums and have answers through the gurus from the Group, such as persons from Elastic.

If you only signed up for just a trial, you do not get use of the Support Portal right until you subscribe. Rather, you'll be able to request assistance utilizing the other strategies thorough In this particular doc.

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By electronic mail: [email protected]. When you Get hold of us by e-mail, please use the e-mail tackle which you registered with, to ensure that we can help you extra promptly. Should you be using a distribution record as your registered e mail, You may also register a next e-mail address with us.

Explain the trouble. Involve any applicable information, which includes error messages you encountered, dates and periods when the challenge occurred, or the rest you think that might be handy.

Our support pages are supplied in English, to translate to your required language You can utilize the built-in translate operate in Chrome or Firefox.

With the release of The brand new Support Portal, even For those who Elasticsearch support have an present account, you might be prompted to update your password.

Consist of the deployment ID you want assist with, especially if you might have various deployments. The deployment ID are available on the overview webpage on your cluster from the Elasticsearch Service Console.

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As an Elasticsearch Services customer, you will receive an email with Guidance the best way to log in towards the Support Portal, where you can track equally recent and archived situations.

Just open a situation to let us know the identify and electronic mail tackle you want to to get additional. When opening a case, there are a few belongings you can perform to have aid more quickly: