Elasticsearch, Logstash, and Kibana get pleasure from the benefit of having vivid and handy communities. You might have our assurance of large-top quality support and solitary source of truth being an Elasticsearch Company purchaser, even so the Elastic Neighborhood can also be a practical useful resource to suit your needs whenever you will need it.

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When you are using a distribution list as your registered electronic mail, It's also possible to register a 2nd electronic mail address with us. Just open a case to allow us to know the identify and email address you prefer to for being extra.

From the Elasticsearch Assistance Console: Go to the Support site or choose the support icon, that appears just like a lifestyle preserver, on any web site during the console. Get in touch with us by electronic mail: [email protected]

Consist of the deployment ID that you would like assist with, particularly if you may have various deployments. You will discover the deployment ID on the overview site for your cluster in the Elastic Cloud Console.

In case you are on an Elasticsearch Support Normal subscription and you also are interested in transferring to Gold or Platinum support, be sure to Call us. We also recommend that you examine our best practices guide for obtaining the most out of the support experience:

We can offer support whether or not your setting is on-prem or in the cloud. Call our group to debate your precise infrastructure and demands, together with SLAs and stability needs.

For those who have any complex concerns that are not for our Support staff, hop on our Elastic community message boards and get solutions from the authorities within the Local community, which includes people from Elastic.

For users Elasticsearch support without the need of an Lively membership, stop by the Elastic Group community forums and obtain responses from the authorities inside the Local community, including individuals from Elastic.

If you simply signed up to get a demo, you don't get access to the Support Portal until finally you subscribe. In its place, it is possible to request aid utilizing the other solutions in depth With this doc.

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On the lookout for unexpected emergency Elasticsearch support? Will you be acquiring operational troubles with the self-managed Elasticsearch cluster in generation natural environment?

By e-mail: [email protected]. Should you Make contact with us by e-mail, remember to use the email deal with that you registered with, to make sure that we will let you far more swiftly. If you're using a distribution listing as your registered e mail, You can even register a next e mail deal with with us.

Explain the situation. Include things like any appropriate particulars, including error messages you encountered, dates and moments when the challenge occurred, or the rest you believe could possibly be beneficial.

Our support internet pages happen to be furnished in English, to translate to your desired language You can utilize the built-in translate purpose in Chrome or Firefox.

Support is supplied by e-mail or in the Elastic Support Portal. The primary target of support is to be certain your Elasticsearch Provider deployment displays a environmentally friendly status and is out there. There is absolutely no certain First or ongoing reaction time, but we do strive to interact on each issue within just a few small business days.

To find out more, Look at Top quality Support Services Policy. In case you are on a Standard subscription, and you simply are interested in upgrading your support level, be sure to Get in touch with us. We also propose that you simply go through our greatest tactics manual for obtaining the most out of your respective support experience:

A lot of people provide support and then don’t walk the walk. Like a pure open supply firm, we could only differentiate on rate and support, and we treatment deeply about maintaining excellent support and fixing our buyers’ challenges quickly.

Make contact with us as well as a member of our crew will get to out for you in minutes We’ll speedily make it easier to receive a deal set up so we could possibly get to operate resolving your Elasticsearch difficulties and Obtain your natural environment operational as speedy as feasible.

Just open a case to let's know the identify and electronic mail handle you prefer to being extra. When opening a scenario, There are several things you can do to acquire assist quicker: