Elasticsearch, Logstash, and Kibana appreciate the good thing about having vibrant and useful communities. You may have our assurance of large-high quality support and one supply of real truth as an Elasticsearch Service shopper, even so the Elastic Group can even be a valuable resource for yourself when you need it.

We’ll also believe you conform to the way in which we use cookies and so are Okay with it as described in our Privateness Policy, Unless of course you end up picking to disable them entirely through your browser.

For anyone who is using a distribution record as your registered electronic mail, You can even register a 2nd email tackle with us. Just open a scenario to let us know the name and e-mail deal with you want to to be additional.

In the Elasticsearch Company Console: Visit the Support web site or decide on the support icon, that appears similar to a lifetime preserver, on any site during the console. Get hold of us by electronic mail: [email protected]

Get in Touch Why Instaclustr Unmatched practical experience Our support team has in depth knowledge of Elasticsearch’s specialized details and operational nuances. Our managed support pedigree and broad purchaser base ensures that we hold the working experience to suit any consumer setting. It’s what we do day-to-day On a daily basis, we provide mission vital, significant general performance, and always-on knowledge alternatives for our buyers. Our business is focused on the operational functionality of Elasticsearch and complementary open up source info layer technologies. Committed staff Elasticsearch support workforce is made up of committed engineers and Elasticsearch authorities with intensive operational working experience. We have the ability to support maintain your clusters running successfully and proficiently less than different situations and use circumstances Unmatched knowledge Our support staff has extensive familiarity with Elasticsearch’s complex information and operational nuances.

If you have any technical queries that are not for our Support workforce, hop on our Elastic Group message boards and have solutions in the professionals inside the Neighborhood, including individuals from Elastic.

We can offer support no matter if your setting is on-prem or from the cloud. Get hold of our staff to debate your precise infrastructure and demands, which includes SLAs and safety needs.

Discuss your precise necessities Any time you enter a support contract with Instaclustr, you'll be leveraging greater than 300 million node hrs of management and support knowledge with open supply systems, including the Open up Distro of Elasticsearch.

If you Get hold of us by e-mail, be sure to use the e-mail tackle that you choose to registered with, to make sure that we can help you more swiftly.

Explain the condition. Consist of any pertinent details, together with error messages you encountered, dates and instances when the situation happened, or the rest you think could be valuable.

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By e mail: Elasticsearch support [email protected]. Should you Get in touch with us by e mail, you should use the email address you registered with, making sure that we can assist you a lot more rapidly. When you are utilizing a distribution checklist as your registered email, You may as well sign-up a next e mail address with us.

Describe the challenge. Consist of any applicable particulars, together with error messages you encountered, dates and moments when the condition transpired, or anything you're thinking that could possibly be useful.

Our support internet pages happen to be supplied in English, to translate to your required language You need to use the created-in translate function in Chrome or Firefox.

Support is furnished by e mail or through the Elastic Support Portal. The primary aim of support is to make sure your Elasticsearch Provider deployment shows a green position and is accessible. There isn't a guaranteed initial or ongoing response time, but we do strive to have interaction on each challenge inside of three small business times.

Consist of the deployment ID that you want help with, particularly when you have got quite a few deployments. The deployment ID can be found over the overview website page to your cluster while in the Elasticsearch Assistance Console.

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As an Elasticsearch Assistance shopper, you will get an email with instructions the best way to log in to the Support Portal, where you can monitor equally present and archived circumstances.

Just open up a case to allow us to know the title and electronic mail deal with you want to for being additional. When opening a circumstance, There are several belongings you can perform to acquire support a lot quicker: